In conversation through Instagram Messaging

Turn Instagram Shopping into more than an extension of your online shop: use it to quickly answer questions and talk directly to your customers. Straight from your Grasp inbox.

Try for free Schedule a demo


from communication channel
to conversion booster

Just like a real shop

A boutique feel, but online: while your customers happily scroll through your collection, your team is standing by to answer questions - just like in a brick and mortar shop. This way, you use Instagram Messaging not only as a communication channel, but also as a conversion booster.

Your phone on ‘silent’

Grasp gathers all your messages in a single team inbox, including your Instagram DMs, even when managing various accounts. No more need for a phone. Pretty convenient.

All your channels in one place

Grasp's team inbox brings together all your lines of communication, from Instagram Direct and Facebook to email and WhatsApp for Business. Your teams are ready to go in a flash, and your customers quickly get the help they need.

More about the team-inbox

Instagram Direct through Grasp

Get personal with your customers

Reply to DMs quickly
Use message templates to respond faster to frequently asked questions.
React automatically
Reply to simple questions automatically and save time for complex issues.
Collect insights
Track how many Instagram conversations have been dealt with, what the response times are, and more.
More than just text
Add screenshots, videos, files and voice messages to conversations.
For all your brands
Quickly connect multiple Instagram accounts to Grasp, including those linked to other brands.
Stable connection
Always rely on a stable connection: Grasp uses the official Instagram Messenger API.

Combine Instagram with other channels

Your customer decides how to get in touch, while you maintain an overview.


Use the Instagram Messenger API

Hook up Grasp to the Instagram Messenger API for a direct integration with Instagram. That’s the best way to deliver super fast service, with the assurance of a stable connection.

No more hassle

An always-on connection with Instagram. No more fiddling with phones or designated colleagues.

Set-up? Sorted.

We’ll walk you through every step so you can get started with Instagram in no time.

Your personal success manager

Your personal success manager.

Grip on Instagram Messaging? Get Grasp!

Go for relaxed teams and satisfied customers.

  • Accessible in a flash through multiple channels
  • Continuous English support
  • 14-day free trial