Customer service through WhatsApp
Short lines, quick replies. Your customers have been texting with their friends for years, and they want that ease with your organisation too. Communicate without hassle through WhatsApp using Grasp.
communicating with customers through WhatsApp,
One team, one inbox
Even if you use multiple WhatsApp numbers, we make sure all your messages end up in the same team inbox. Easy does it. We also put them in the right order straight away, so your team can get to work effectively.
Office closed, lines wide open
Customers also text at nights and weekends. With predefined templates, they get an immediate answer, while you enjoy your free time. Any messages that do deserve personal attention will be waiting for you the next working day - in order of priority so you can deal with them one by one.
Backed up by the chatbot
Ideally you reply to each WhatsApp message in person. But if you’re too busy, you have the chatbot standing by. Customers with simple questions can move on quickly. The tougher questions are forwarded to your team.
WhatsApp using Grasp
Provide optimal customer service with WhatsApp for Business.
Grip on every channel
Manage multiple channels from the same inbox while maintaining an overview.
The benefits of a WhatsApp Business account
With an official WhatsApp Business account, you give your customers the confidence to rely on you. We connect you and take on the implementation, you enjoy a stable connection, and your customers can rest assured that they truly are communicating with your organization.
No more hassle
An always-on connection with WhatsApp. No more fiddling with phones or designated colleagues.
We’ll walk you through every step so you can get started with WhatsApp in no time.
Your personal success manager
From trial to loyal customer: you always get a dedicated contact person at Grasp who knows what’s going on.
Grip on WhatsApp begins with Grasp
A relief for your team, with a high five after every contact.
- Accessible in a flash through multiple channels
- Continuous English support
- 14-day free trial