Customer service through WhatsApp

Short lines, quick replies. Your customers have been texting with their friends for years, and they want that ease with your organisation too. Communicate without hassle through WhatsApp using Grasp.

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communicating with customers through WhatsApp,
without hassle

One team, one inbox

Even if you use multiple WhatsApp numbers, we make sure all your messages end up in the same team inbox. Easy does it. We also put them in the right order straight away, so your team can get to work effectively.

Read all about the team inbox

Office closed, lines wide open

Customers also text at nights and weekends. With predefined templates, they get an immediate answer, while you enjoy your free time. Any messages that do deserve personal attention will be waiting for you the next working day - in order of priority so you can deal with them one by one.

Backed up by the chatbot

Ideally you reply to each WhatsApp message in person. But if you’re too busy, you have the chatbot standing by. Customers with simple questions can move on quickly. The tougher questions are forwarded to your team.

WhatsApp using Grasp

Provide optimal customer service with WhatsApp for Business.

The same number for all
Receive and send WhatsApp messages as a team, using the same phone number.
Enrich your website
Show website visitors that you’re on WhatsApp and allow them to text you online.
Message templates
Use WhatsApp's pre-approved templates for a smooth auto-reply process.
Automatic responses
Answer simple questions automatically and save time for complex matters.
More than just text
Add screenshots, videos, gifs, files and voice messages to conversations for extra context.
Suitable for multiple brands
Quickly link multiple WhatsApp numbers to your account, also from other brands.
Your profile as a business card
Turn WhatsApp into a business card: enter your logo, company info and opening hours in your profile.
Gather insights
Track how many WhatsApp conversations have been handled, what the response times were, and more.
Stable connection
Be sure of a stable connection, always. Grasp uses the official WhatsApp Business API.

Grip on every channel

Manage multiple channels from the same inbox while maintaining an overview.

whatsapp business profile

The benefits of a WhatsApp Business account

With an official WhatsApp Business account, you give your customers the confidence to rely on you. We connect you and take on the implementation, you enjoy a stable connection, and your customers can rest assured that they truly are communicating with your organization.

More about the WhatsApp Business API

No more hassle

An always-on connection with WhatsApp. No more fiddling with phones or designated colleagues.

Set-up? Sorted.

We’ll walk you through every step so you can get started with WhatsApp in no time.

Your personal success manager

From trial to loyal customer: you always get a dedicated contact person at Grasp who knows what’s going on.

Grip on WhatsApp begins with Grasp

A relief for your team, with a high five after every contact.

  • Accessible in a flash through multiple channels
  • Continuous English support
  • 14-day free trial