Terms & Conditions
and Privacy statement
Terms and Conditions
The following terms and conditions (the "Terms") govern the use of software as a service (SaaS) offered by Casengo B.V. (doing business as "Grasp” and “Casengo” (hereinafter "Company", "we", "us", or "our"). By accessing or using our SaaS, you (the "User" or "you") acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our SaaS. This Terms and Conditions ("Agreement") is entered into by and between Grasp and the entity or person placing an order for or accessing any Services ("Customer" or "you"). If you are accessing or using the Services on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company, and all references to "you" or "Customer" reference your company.
This Agreement permits Customer to purchase subscriptions to online software-as-a-service products and other services from Grasp pursuant to any Grasp ordering documents, online registration, order descriptions or order confirmations referencing this Agreement ("Order Form(s)") and sets forth the basic terms and conditions under which those products and services will be delivered. This Agreement will govern Customer’s initial purchase on the Effective Date as well as any future purchases made by Customer that reference this Agreement. The "Effective Date" of this Agreement is the date which is the earlier of (a) Customer's initial access to any Service (as defined below) through any online provisioning, registration or order process or (b) the effective date of the first Order Form referencing this Agreement. As used in this Agreement, Grasp has offices in The Netherlands, Amsterdam, Gapersteeg 2, NH 1012NX.
1 - The Service
The “Service” includes a) the site b) the on demand application related to your account c) your account specific support portal and chat widget d) Grasp API to integrate with third party applications d) related content for the plan purchased, including all software data, sounds, images, PDFs, videos, and any other content made available to the end by Grasp. Any new features added to or augmenting the Service are also subject to the Terms and conditions (hereinafter also referred to as: “the Terms”).
2 - Acceptance of Terms
2.1 Grasp provides its service to you through its website, https://getgrasp.com, and individual Grasp accounts created for you, the customer, as outlined above.
2.2 By accepting these Terms or accessing Grasp provided URLs, you acknowledge that you have read, understood and agreed to be bound by the following terms, and that representations made by you on https://getgrasp.com are accurate, complete and within your rights to make. If you are entering into these Terms on behalf of an employer or third party, you represent that you have authority to bind that entity to these Terms. If you do not have such authority or do not agree to the Terms, you are not allowed to use the Grasp service.
2.3 The Grasp service is only available for business customers. If you are not a business entity but a private individual, you are not allowed to use the Grasp service.
2.4 You acknowledge that these Terms constitute an agreement between Grasp and yourself and that your electronic signup acts as a legally binding agreement.
3.1 Grasp reserves the right to terminate or modify the service at any time, without prior notification.
3.2 The Service is provided on an “as is” and “as available” basis without any warranty or condition, either express, implied or statutory.
3.3 Grasp makes no claims that the service will be uninterrupted or error-free and customers use the application at their own risk. However, if the application will be unavailable due to planned maintenance we will endeavour to notify all users at least 1 day in advance.
3.4 You agree, as a customer, not to license, resell, lease, transfer or distribute the service to any third party.
3.5 You agree, as a customer, not to use Grasp for unlawful purposes, such as infringing privacy, data ownership or intellectual property rights.
3.6 You agree to act within anti-spam policy guidelines for your country and shall not use Grasp to transmit unsolicited mail.
3.7 As a customer of Grasp you acknowledge that Grasp is the proprietor of the software and you do not have the right to adapt, hack, or reverse engineer the source code of the software.
3.8 You are responsible for the data stored in your Grasp account, and for all data, be it email, chat or social media messages, sent from your Grasp account. Grasp does not take responsibility for any racist, libel or defamatory messages (chat, email or social media) sent from the Grasp application, and you indemnify Grasp from any damages relating to such an occurrence.
3.9 You agree to keep your login information confidential, and to restrict each login to one person. A single user account cannot be shared by multiple people.
3.10 Grasp reserves the right to cancel the account of a customer immediately, and without warning, if the customer infringes the above Terms. If, at Grasp’s sole discretion, we determine the customer has abused their access rights to the Grasp application termination without warning will take effect immediately.
4 - Our responsibility to you, the customer. Data privacy & security
4.1 In providing you the service we shall maintain all reasonable administrative and technical safeguards to protect the security, confidentiality and integrity of your data.
4.2 Grasp will only access your account upon your request for technical assistance. You will be asked to provide explicit consent each time an employee of Grasp needs to access your account. No employee of Grasp will access your account without prior permission, unless required to do so by law.
5 - Intellectual property rights
Grasp shall maintain all rights, title and interest in our respective patents, inventions, copyrights, trademarks, domain names, and any other intellectual or property and/or proprietary rights . The rights granted to you to use the Service do not convey, by extension, any title to patents, inventions, copyrights, trademarks, domains name or any other intellectual property owned by Grasp. Any feedback, enhancement suggestions or recommendations received from you can be incorporated into the Grasp service: worldwide; royalty-free; in perpetuity; and to any other Grasp product(s) by transfer. You cannot claim any rights to these incorporations, either now or in the future.
6 - Third party services
6.1 To deliver our service to you, Grasp may utilize third party services. Your acceptance of these services confirms your compliance with the Terms and conditions of these third party services. Grasp is not responsible for, nor does it endorse, the governance of your rights by third party companies. Grasp is not liable for any damage or loss attributed to, or connected to, your access of a third party’s services.
6.2 In the delivery of the Grasp WhatsApp Connector service, Grasp depends on the possibilities that WhatsApp Inc. offers to make a successful connection to the WhatsApp Messenger platform. WhatsApp Inc. can take technical or legal actions that may result in a non-functioning or defective functioning of the Grasp WhatsApp Connector service. Grasp can therefore not guarantee the (uninterrupted or error-free) availability of the Grasp WhatsApp Connector service and customers use this service at their own risk. Grasp accepts no responsibility at all for a possible unavailability or interrupted availability of the Grasp WhatsApp Connector service.
7 - Trial, Billing and Payments
7.1 Each individual representing a business, as identified by a unique email address, is allowed one free trial of Grasp Premium for a maximum of 14-day period, unless agreed otherwise.
7.2 At the end of the trial period the account will be blocked, unless the customer expressly chooses one of the (paid) service plans, which requires them to enter their billing information. Grasp does not take any responsibility for any loss of access to functionality and data when the Grasp trial period has ended.
7.3 The Grasp paid service plans are billed on a monthly (this constitutes the billing month and can be 28 days to 31 days depending on the calendar month) or annual basis and in advance.
7.4 When choosing for a monthly subscription, the customer receives a month’s (28 to 31 days as determined by the calendar month) access to the determined subscription once payment has been made. The customer will be automatically charged on the same day each month for continuous access to paid subscription. For example, a customer purchases a monthly ‘Enterprise‘ subscription on the 4rd of January, which entitles access to the 3rd of February. On the 4rd of February the customer’s paid account will auto-renew for the term of a month, and the customer will be charged via the billing information provided for the next month’s access. The Grasp application allows for the customer to update billing information.
7.5 When choosing for annual subscription, the customer receives a year’s access to the determined subscription once payment has been made. The customer will be automatically charged on the same date each year for continuous access to paid subscription. For example, a customer purchases an annual ‘Enterprise‘ subscription on the 6th of April, which entitles access to the 5th of April of the next year. On the 6th of April of the next year the customer’s paid account will auto-renew for the term of one year, and the customer will be charged via the billing information provided for the next year’s access. The Grasp application allows for the customer to update billing information.
7.6 If payment is not received by Grasp in or promptly after the subscription activation or renewal process, the customer will be notified of this via email. If chosen for default credit card payment of the Grasp subscription, Grasp will then retry to charge the customer’s credit card. There are a total of four retries, over the course of eight days: after the first declined attempt, Grasp will retry every two days for eight days. The same email notification as the initial declined payment event is sent upon each failed attempt. After the fifth failed attempt, the subscription is auto-blocked, which means the account will be blocked until payment has been received.
7.7. If Grasp and the customer have agreed upon a (non-default) payment of the subscription by way of bank transfer, the subscription will stay active until the account officially has been canceled by the customer. If the bank transfer payment of the invoice related to the Grasp subscription is overdue for at least two weeks, Grasp has the right to block the customer’s account in Grasp until payment has been made. This blocking of access due to non-payment does not terminate the subscription and does not relieve the Customer from its obligation to pay the invoice related to this subscription. Grasp reserves the right to delete blocked accounts, including its content.
7.8 Customers can upgrade their subscription to another plan at any time. There are no refunds for downgrades or cancellations of accounts before the pre-paid month or pre-paid year has expired. If the customer upgrades during their pre-paid month or pre-paid year, the difference for the remaining days of their billing month or billing year will be charged pro-rata at time of upgrade. Thereafter the customer will be charged the new price for each subsequent billing month or billing year.
8 - Termination / cancellation of service
8.1 Cancellation can be made within the Grasp application or by emailing an explicit request for cancellation to firstname.lastname@example.org. Any other chosen way of notification is not valid.
8.2 Cancellation of a subscription (other than "Grasp Custom" or "Grasp Elite" as detailed in article 8.3) must occur at least one month before the expiration of the currently active subscription term. If the subscription is not canceled within this time frame, it will be automatically renewed for the same duration as the previous term.
8.3 Cancellation of a “Grasp Custom” or “Grasp Elite” subscription must take place at least three months before the expiration of the then active subscription term. If cancellation of such subscription does not take place in time, the subscription will be automatically prolonged for the same term as the previous subscription term.
8.4 As soon as the cancellation becomes effective, the customer will no longer have access to the application or its content. Grasp reserves the right to delete canceled accounts including all of its content.
9 - Modifications to service or prices
9.1 Grasp reserves the right at any time to modify, or discontinue, the Service (or any part thereof) with or without notice.
9.2 Grasp shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
9.3 Grasp reserves the right to implement price changes with a 14 days’ notice to the customer. Customers on monthly subscriptions will be charged the new price the next billing month that falls after the 14 days’ notice. Customers on annual accounts will be charged the agreed amount for the full 12 months of their contract; thereafter the new price will take effect.
9.4 Grasp is entitled to adjust its prices once a year, on the basis of the change in the Consumer Price Index (CPI) for all households, as published by Statistics Netherlands (CBS). The adjusted prices are calculated according to the formula: the adjusted prices are equal to the prices in force on the date of change, multiplied by the index figure of the calendar month that is two calendar months before the calendar month in which the prices are adjusted, divided by the index figure of the calendar month that is fourteen calendar months before the calendar month in which the prices are adjusted. The prices will not be adjusted if an indexation of the prices leads to lower prices than the last applicable ones.
10 - Disclaimer of warranties.
The service, including the website and content, and all server and network components are provided on an “as is” and “as available” basis, without any warranties of any kind to the fullest extent permitted by law, and Grasp expressly disclaims any and all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. You acknowledge that Grasp does not warrant that the service will be uninterrupted, timely, secure, error-free or virus-free, and no information or advice obtained by you from Grasp or through the service shall create any warranty not expressly stated in these Terms.
11 - Limitation of liability
11.1 No consequential damages. Under no circumstances and under no legal theory (whether in contract, tort, negligence or otherwise) will either party to these Terms, or such party’s affiliates or their respective officers, directors, employees, agents, suppliers or licensors be liable to the other party or any third party for any indirect, incidental, special, exemplary, consequential, punitive or other similar damages, including lost profits, lost sales or business, lost data, business interruption or any other loss incurred by such party in connection with these Terms or the service, regardless of whether such party has been advised of the possibility of or could have foreseen such damages. 11.2 Limits on monetary damages. Notwithstanding anything to the contrary in these Terms, Grasp’s (including any of its affiliates) aggregate liability, for damages (monetary or otherwise) under these Terms claimed by you or any third party arising from our service, shall be limited to the lesser of (i) actual damages incurred, or (ii) payments made by you for the service during the twelve (12) months preceding the claim. The parties acknowledge and agree that the essential purpose of this section 11.2 is to allocate the risks under these Terms between the parties and limit their potential liability given the fees charged under this agreement, which would have been substantially higher if Grasp were to assume any further liability other than as set forth herein. The parties have relied on these limitations in determining whether to enter into these Terms.
12 - Indemnification
12.1 Indemnification by Grasp. Grasp will indemnify and hold you harmless, from and against any claim against you by reason of your use of the Service as permitted hereunder, brought by a third party alleging that the Service infringes a valid patent or copyright, or misappropriates a third party’s trade secret (such claims, collectively, “Claim”). Grasp shall, at its expense, defend such Claim and pay damages finally awarded against you in connection therewith, including the reasonable fees and expenses of the attorneys engaged by Grasp for such defense, provided that (i) you promptly notify Grasp of the threat or notice of such Claim, (ii) Grasp will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such Claim, and (iii) you fully cooperate with Grasp in connection therewith. If your use of the Service has become, or in Grasp’s opinion is likely to become, the subject of any such Claim, Grasp may at its option and expense (a) procure for you the right to continue using the Service as set forth hereunder; (b) replace or modify the Service to make it non-infringing; or (c) if options (a) or (b) are not reasonably practicable, terminate these Terms and repay you any unused Service fees. Grasp will have no liability or obligation under this Section 12.1 with respect to any Claim if such claim is caused in whole or in part by (i) compliance with designs, data, instructions or specifications provided by you; (ii) modification of the Service by anyone other than Grasp; or (iii) the combination, operation or use of the Service with other hardware or software where the Service would not by itself be infringing. The provisions of this Section 12.1 state the sole, exclusive and entire liability of Grasp to you and constitute your sole remedy with respect to a Claim brought by reason of your permitted use of the Service.
12.2 Indemnification by you. You agree to defend, indemnify, and hold harmless Grasp from and against any claims, actions or demands, including, without limitation, reasonable legal and professional services fees, arising or resulting from your breach of these Terms, or your and your end users’ access to, use, misuse or illegal use of the Service. Grasp will provide you notice of any such claim, suit, or proceeding. Grasp reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, in which case you agree to cooperate with any reasonable requests to assist Grasp’s defense of such matter.
13 - Assignment; entire agreement; revisions
Either party may assign or transfer these Terms, in whole or in part, without restriction, provided the assignee agree to be fully bound by these Terms and conditions. These Terms supersede prior versions of these Terms, or any other discussions, agreements or understandings by or among the parties (other than written agreements expressly accepted and executed by both parties). We may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify You of such changes and direct You to the latest version.
14 - Severability
If any provision in these Terms is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms shall remain in effect.
15 - Relationship of the parties
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship among the parties.
16 - Survival
Sections 5 (Intellectual Property Rights), 7 (Trial, Billing and Payments), 8 (Termination / cancellation of service), 10 (Disclaimer of warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Assignment; Entire Agreement; Revisions), 14 (Severability), 15 (Relationship of the Parties) and 17 (Governing Law) will survive any termination of these Terms.
17 - Governing law and dispute resolution
This Agreement shall be governed by and construed in accordance with the laws of The Netherlands. Any dispute or claim arising out of or in connection with this Agreement or the performance, breach or termination thereof shall be finally settled by the competent court in Amsterdam, The Netherlands.
18 - No Other Rights.
No other rights or licenses are granted under this Agreement, by implication, estoppel, statute or otherwise, except as expressly provided herein.
Grasp respects the privacy of the users of its site and ensures that the personal information you provide is treated confidentially. We use your data to process orders as quick and easy as possible. Beside this, we will use your data only with your permission. Grasp will not sell your personal information to third parties and will only share the information with third parties that are involved in processing your order.
Grasp uses the collected data to supply its clients with the following services: To surf the Grasp website as pleasantly as possible, we save your personal information and data (with your permission) regarding your surfing habits and the use of our services. This allows us to personalise the website and targeted offers and recommendations that you might find interesting. With your permission we use your data to inform you about the development of the site, special offers and promotions. If you no longer wish to receive this information, please let us know by sending an e-mail to email@example.com. If you create a Grasp account we save your data on a secure server. In your Grasp account we save information such as name and address, telephone number, e-mail address, delivery and payment information, so you don’t need to fill in your information with every visit. Data about the use of our site and the feedback we receive from our visitors helps us improve our site to further develop and improve the service. Grasp promotions may require your personal details from you, such as your name, address and email address. We use this information to carry out our marketing and promotional efforts. Grasp uses all the features of Google Analytics for Display Advertisers. We obtain specific cookie data, such as the source, medium and keyword used to visit our website. Use the Ads Settings to opt-out of Google Analytics for Display Advertising and customise Google Display Network Ads. Grasp uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show Grasp ads on sites across the Internet. Grasp and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on your past visits to the website. Grasp and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the site.
Users have the right, in accordance with the General Data Protection Regulation (GDPR), to have their data deleted at any time. This data deletion will be done upon explicit request a user, which request can be made by contacting us by email, chat, Facebook, WhatsApp or Instagram. We will thereby adequately verify the identity of the requester. Upon receipt of such a valid request, we will delete the regarding data promptly and send the requester a confirmation of the data deletion.
Grasp will not sell your information.
Grasp will not sell your personal information to third parties and will only communicate to third parties involved in the execution of your application. Our employees and our third parties are obliged to protect the confidentiality of your personal information.
Your personal information is safe with Grasp.
We appreciate the trust you have in us and we will be extremely careful with your data. When you place an order or access your Grasp account, Secure Socket Layer technology is protecting your data. Your data will always be protected and kept confidential.