WhatsApp for customer services teams

Companies increasingly communicate with WhatsApp because customers only want one thing: fast and super easy contact via their favourite messaging-app.

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Take control over incoming WhatsApp messages

Are you losing control over incoming WhatsApp support messages? The Grasp team inbox provides you with a single overview for an organized serviceteam.

Read all about the team inbox

No more waiting customers

Use Message templates to answer questions blazing fast. The suggestion engine will help to suggest replies to answer even faster.

Full customer profile overview

Create a timeline of all your customer activities. With Grasp you have the full customer profile information directly available.

Everywhere on any device

No more limitations, your customer support is always online. Answer all your customer questions from every device.

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An Official WhatsApp Business API, you’re just 3 easy steps away!

With the industries fastest set up you are up and running with just 3 easy steps. Be always on, with a verified WhatsApp number.

Read more about WhatsApp for Business

 
 

You focus on the complex issues and Chatbot takes care of the rest

Relax and allow Grasp’s Chatbot to answer and guide your customers - without the help of an agent. This empowers your team to focus on more complex issues that truly need a human touch.

Scan. Type. Boom.

Connect with your customers via WhatsApp instantly. Try it yourself, scan the QR code and connect with us. Feel the blaze?

Customer service software for growing teams

Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.

Grip on WhatsApp begins with Grasp

A relief for your team, with a high five after every contact.

  • Accessible in a flash through multiple channels
  • Continuous English support
  • Your free trial ends automatically