In direct conversation through live chat

Always there for your visitors. That’s what you aim for in your brick-and-mortar shop, so why not online? Offer the same helping hand with live chat using Grasp.

Try for free Schedule a demo

EN_Channel_Livechat_visualheader.webp
 
 

be ready for your customers
on every page

An assistant on every page

On your homepage or the checkout page - with just one click on their desktop or smartphone, visitors can start a conversation. This way, getting in touch never becomes a stumbling block, and you’re always standing by.

A chat widget that fits your brand

A widget that fits your site perfectly is recognisable and inspires confidence. Customise it to match your corporate colours, offering a consistent brand experience that your visitors are used to.

Respond to chats with your entire team

All chat messages arrive in the same team inbox - can it get any easier? Just like any other channel, your whole team can respond to these messages from one place. Everyone knows exactly what was discussed, and with whom.

Read more about the team inbox

Live chat with Grasp

Be ready for your customers on every page.

A widget that fits your brand
Show the chat widget in your own colours and house style.
More than just text
For extra context, easily add screenshots, videos and files to conversations.
For desktop and mobile
With the responsive widget, you are ready for visitors on desktop and mobile.
Multilingual widget
Show the live chat widget in your visitor’s language.
Dark mode
Offer the option to chat in light or dark mode.
Collect insights
Track how many chat conversations have been dealt with, what the response times are, and more.
Easy set-up
It only takes a few minutes to install your live chat widget via Google Tag Manager.
Personal data safe and sound
Our chat widget is GDPR compliant with the configurable consent check.
Multiple channels
Within the same widget you can offer multiple channels as ways to get in touch.

Each channel the same experience

Your customers decide where to start the conversation, whilst you keep an overview.

EN_Channel_Livechat_visual4.webp

Multiple channels within the same widget

Add multiple channels and allow your online visitors to receive your reply through their favourite channel. No need for them to sit and wait! Easy!

 
 
No more hassle

Don't make customers search for your contact page, but offer them a helping hand everywhere.

Set-up? Sorted.

We’ll walk you through every step so you can get started with live chat in no time.

Your personal success manager

From trial to loyal customer: you always get a dedicated contact person at Grasp who knows what’s going on.

Grip on live chat starts with Grasp

A relief for your team, with a high five after every contact.

  • Accessible in a flash through multiple channels
  • Continuous English support
  • 14-day free trial