WhatsApp for customer services teams

Answering customer support questions on WhatsApp can be beneficial for your customers. But collaboration without the proper tools creates friction in your team.

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WhatsApp multi agent platform

Experience the ease of a multi agent platform when answering WhatsApp messages. Working in teams is made easy with the Grasp.

Read all about the team inbox

Answer customers faster

Use Quick Replies to answer questions blazing fast. The suggestion engine will help to suggest replies to answer even faster.

Tag your colleagues

Create notes within WhatsApp cases and ask the opinion of your colleagues by tagging them in the conversation.

Create automated workflows

With the use of labels and teams you can create the ultimate workflow for your customer support.

Whatsapp business multiple login

When connecting a WhatsApp number to Grasp it does not matter how many agents you would like to add. The possibilities are limitless! No limitations on the number of agents, WhatsApp numbers or collaboration.

Customer service software for growing teams

Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.

Grip on WhatsApp begins with Grasp

A relief for your team, with a high five after every contact.

  • Accessible in a flash through multiple channels
  • Continuous English support
  • Your free trial ends automatically