Spotlight on our mobile app: Customer Service on the Go

Topic
Customer Service
Date
23 April, 2021
Written by
Grasp-avatar.webp Grasp

Customers demand your attention, whether you’re on the move or not. How do you stay in touch with your customers without being clustered to your desk, because that’s where you can help them? The Casengo mobile app empowers you to take control of your customer service — on the go. Our app works directly with the web version, giving you all the tools you need to communicate with your customers, from anywhere, and any time.

Works like a charm

The app’s routing and structure are just beautiful - and identical to what you previously created on the Grasp (Casengo before) platform. Go ahead and try it: download the app, log in safely and get connected to your customers. The minute the app is set up, all channels, messages, labels and teams are accessible, and internal messages find their way both to your web version and your mobile app. You can be logged in on mobile and desktop at the same time.

So what does this mean for you, living a busy life, perhaps struggling to answer each and every customer question adequately? It means you can relax. Just like on the web version, you can reply to customers swiftly and efficiently, leave notes, add labels to a case, change the owner, update the status and share the case link to your customer service team.

Basically, it doesn’t matter anymore which device you use when logging in, or where you happen to be when a customer reaches out. When you put on your Customer Service hat, you feel alert and empowered to take care of all of your customer queries, efficiently and with love.

Where to download the app

Just pop into the App Store and Google Play, download the app for iPhone and Android and give our app a spin!

For you, from the writer:
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Grasp

Make conversations count

Grasp untangles your lines of communication and creates one story from all your contact moments. It’s how you regain control of your customer service