WhatsApp for multiple users

Reply to WhatsApp messages with your entire team. With Grasp's customer service software, multiple users from the same team can reply to WhatsApp messages from a single team inbox.

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Perfect for teams

Effortlessly connect multiple users or teams to the same number.

Shared WhatsApp inbox

Collaborate from one team inbox and respond to incoming customer queries through WhatsApp.

For small and large businesses

Regardless of your company’s size, WhatsApp Business fits service teams of all sizes.


Collaborate from the same team inbox

No matter how big or small your team may be, with Grasp you answer all customer questions from one team inbox. This way, everyone shares the workload and knows what has been discussed previously. Team expansion? With Grasp, even the fastest-growing teams maintain an overview, without any customers feeling like a number.

→ Read on about the team inbox


All employees the same WhatsApp number

No more hassle with multiple phones or fragmented inboxes. By combining the WhatsApp Business API with Grasp, your whole team uses one central WhatsApp number. Get a grip on conversations, keeping things crystal clear for your customers.

→ Read on about the WhatsApp Business API

WhatsApp using Grasp

Provide optimal customer service with WhatsApp for Business.

For multiple brands and WhatsApp numbers
Link the team inbox to one or multiple WhatsApp numbers, including those of other brands or teams.
Post comments
Consult with colleagues during customer calls to give the right answer quickly.
Tag colleagues
Involve your colleagues to compose the best answer.
Label conversations
Organise conversations by labels and teams.
Easy set up
Set up a chatbot without technical knowledge or a developer intervening.
Gather insights
Track how many WhatsApp calls have been handled, what the response times are, and more.

WhatsApp as the ideal channel to boost customer comfort

Each year, SAUDIA’s Guest Care team has about a million customer conversations through WhatsApp, by now the favourite communication channel of most travelers. 'And our agents are very happy that Grasps saves them time.'

Read the full story

These brands successfully use WhatsApp for Business with multiple users

Grip on your customer service starts with Grasp

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